Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 8, 2018

Vehicle Sales

Corrosion and coolant contamination

Case Studies
The consumer’s issue: “I purchased a vehicle where the dealership had welded the rear exhaust brackets to repair a corrosion problem. However, 1 year and 11 months later after buying a car, there is still evidence of corrosion, and is therefore not an adequate repair. The dealership states that the corrosion is a wear and … Continue reading "Corrosion and coolant contamination"
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March 7, 2018

Vehicle Sales

Servicing plan discrepancy

Case Studies
The consumer’s issue: “I purchased a vehicle with a five-year service plan. Whilst I did not receive any formal documentation to confirm the five-year service plan, there is a scribble on the invoice about a five-year service plan. I also subsequently received an e-mail from the dealer confirming the plan. When it came to servicing … Continue reading "Servicing plan discrepancy"
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March 6, 2018

Vehicle Sales

Paint defect rejection

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February 27, 2018

Vehicle Sales

Car charging confusion

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