Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

April 1, 2019

Vehicle Sales

Faulty car purchase

Case Studies
The consumer’s issue: “I am unhappy, as I believe that the vehicle I purchased was not subject to satisfactory checks prior to me buying it. Since I got it, I have had issues with the wheel alignment, wiper blades, headlights, air con re-gassing and the front and lower suspension arms. I am therefore seeking a … Continue reading "Faulty car purchase"
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March 13, 2019

Vehicle Sales

Park Assist failure

Case Studies
The consumer’s issue: “The Park Assist system on my vehicle does not work, and has never been operational in the eight months that I’ve owned the car from new. I have experienced appalling customer service and have highlighted the numerous failures. These include the business declaring that the fault was fixed when it wasn’t, denying … Continue reading "Park Assist failure"
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February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

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