Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

November 7, 2018

Vehicle Sales

Oval piston boreholes

Case Studies Read more

November 6, 2018

Vehicle Sales

Mileage discrepancy claim

Case Studies
The consumer’s issue: “I saw an advert for a used ’17-plate vehicle, which stated the mileage as being 487. I then test drove the car and decided to buy it. Shortly afterwards, I noticed that the mileage was vastly different at 6,357, and therefore approached the business to request a refund. They said that I … Continue reading "Mileage discrepancy claim"
Read more

October 2, 2018

Vehicle Sales

Van knocking noise

Case Studies Read more

October 2, 2018

Vehicle Sales

PCP agreement dispute

Case Studies Read more

September 10, 2018

Vehicle Sales

Electric vehicle purchase

Case Studies
The consumer’s issue: “I bought my fourth electric vehicle: the ‘improved’ 40kW model. The fact that I often used the car for long journeys was discussed with the business prior to purchase. The dealer believed that the car with a 33% larger battery was ‘better for my purpose’. My first long trip in the new … Continue reading "Electric vehicle purchase"
Read more

September 10, 2018

Vehicle Sales

Campervan delivery delay

Case Studies Read more

September 4, 2018

Vehicle Sales

Used car gearbox fault

Case Studies Read more