News & Views

News from The Motor Ombudsman

The Motor Ombudsman is dedicated to offering fair and impartial dispute resolution however in addition to this we want to help motorists keep their cars on the roads as well as reporting and providing news, views and commentary on the Servicing and Repair and Vehicle Sales sector.

Take a look at the Motoring Advice section for useful information on how to keep your car safe on the road and in the best possible condition. This contains essential tips for summer and winter driving as well as a guide for new drivers.

In the News and Views section you’ll find our latest news and press releases. On a regular basis we report on dispute resolution trends and the latest developments from The Motor Ombudsman.

If you require further information, please get in touch with us. Contact the media team.

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July 2, 2019

News & Views

The TMO Knowledge Base in Q2 2019

News & Views
The Motor Ombudsman’s Knowledge Base sees over 39,000 article views in Q2 The Motor Ombudsman’s online Knowledge Base has witnessed over 39,000 article views in the second quarter of 2019. This represents a 55% increase compared to the number recorded in the first three months of the year (25,166), and highlights the online tool’s ever increasing … Continue reading "The TMO Knowledge Base in Q2 2019"
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May 8, 2019

News & Views

The Motor Ombudsman reinforces the importance of effective complaints handling for long-term customer relationships

News & Views
Having a robust internal dispute resolution process in place to conclude any problems quickly and effectively can pay dividends.   Cars have become increasingly complex in terms of their engineering and electronics, and are today made up of thousands of different parts. Therefore, when something goes wrong, customer complaints can occur as a result of … Continue reading "The Motor Ombudsman reinforces the importance of effective complaints handling for long-term customer relationships"
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