In the reporting section you can learn how satisfied consumers are with accredited businesses by taking a look at our Annual Satisfaction Report. This annual analysis of our Customer Satisfaction data allows ICAP to monitor the industry’s performance under the Code of Practice and make necessary amendments to the Code. You’ll also find more information about how we remain impartial and the transparency of our activities in our Annual and ICAP reports.
Working together with
The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.
