Reports & Publications

In the reporting section you can learn how satisfied consumers are with accredited businesses by taking a look at our Annual Satisfaction Report. This annual analysis of our Customer Satisfaction data allows ICAP to monitor the industry’s performance under the Code of Practice and make necessary amendments to the Code. You’ll also find more information about how we remain impartial and the transparency of our activities in our Annual and ICAP reports.

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December 21, 2016

Reports & Publications

Annual Report

In accordance with the Ombudsman Association’s requirements to be open, transparent and accountable, The Motor Ombudsman’s Annual Reports provide a comprehensive summary of the organisation’s yearly performance. The documents feature an overview to the Board of Directors and Senior Management, an insight into the alternative dispute resolution (ADR) process and how the body helps consumers … Continue reading "Annual Report"
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