The Motor Ombudsman is here to help everyone and we strongly believe in making sure anyone can access our service.

So, if there is anything we can do to make complaining to us easier, or if you have any specific requirements, please let us know. This could include:

• Asking us for documents in large print

• Only communicating with us by phone

• Working with a representative to help you make your complaint

We will do our best to meet any reasonable request, or work with you to find another solution.

To let us know how we’re able to help, please contact us, you can find our contact details here.

If there is a reason why we should be prioritising your complaint – for example, you’re in severe financial difficulties or ill health please let us know and we will take that into consideration.