Expelled businesses

When a business is accredited to The Motor Ombudsman, we expect them to comply with our Codes of Practice and any decisions that have been reached by our organisation during the Alternative Dispute Resolution (ADR) process.


We take it very seriously if a business does not comply and we will do everything we can to help conclude your case. However, on the rare occasion that a business refuses to engage with our service – for example, by failing to pay an award to a consumer – we may have to consider expelling that business from our scheme.


Expelled businesses: Frequently Asked Questions