Expelled businesses
When a business is accredited to The Motor Ombudsman, we expect them to comply with our Codes of Practice and any decisions that have been reached by our organisation during the Alternative Dispute Resolution (ADR) process.
Frequently Asked Questions
We take it very seriously if a business does not comply and we will do everything we can to help conclude your case. However, on the rare occasion that a business refuses to engage with our service – for example, by failing to pay an award to a consumer – we may have to consider expelling that business from our scheme.
When a business is expelled, they will no longer be able to access the benefits of accreditation to our organisation. This means that:
- They will not be able to direct you to us for Alternative Dispute Resolution (ADR);
- They will have their profile immediately removed from our online directory of accredited garages and car retailers, the Business Finder;
- They will not have permission to display The Motor Ombudsman and Approved Code Scheme (CCAS) logos on their website or at their premises; and
- We may assist in any ongoing investigations into an expelled business by other regulatory bodies, such as the Chartered Trading Standards Institute (CTSI) and the Financial Conduct Authority (FCA).