Contact Us (Consumers)
Cases
The best way to let us know about a dispute is via our online form. You can find full information on our process and how to submit your dispute to us.
Looking for an update?
We understand that you may be eager to hear about the progress of your case. Please be assured that we send regular updates as your case moves through our dispute resolution process.
Due to high demand, our service is currently very busy. If you’re contacting us for a general update or to provide additional information, please be aware that you may not receive a response until your case has been allocated to a case investigator or adjudicator.
We appreciate your patience and thank you for bearing with us while we work through cases as quickly and fairly as possible.
Information line opening hours
If you’d like to speak with a member of our Customer Service team, our normal phone line opening hours are between 9am to 4.30pm Monday to Friday, excluding bank holidays.
Call us on: 0345 241 3008* (option 1).
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Postal enquiries
Submitting your evidence online is the most efficient way for us to deal with cases. However, if you do wish to submit evidence via the post, our registered address is:
The Motor Ombudsman 71 Great Peter Street, London, SW1P 2BN, United Kingdom
Accessibility
If there’s anything we can do to help you access our service, please get in touch with us using the contact details above. For further information on how we might be able to help, and the types of adjustments we might be able to make, please let us know.