Accreditation enquiries
Bank holiday closure
The Motor Ombudsman will be closed for the Bank Holiday weekend from 4pm on 23rd August 2019 until 9am on Tuesday 27th August. We will respond to any requests on our return.
Normal opening hours
If you are a business with a query about accreditation please contact our Business Services team by completing the enquiry form below or give us a call on 0345 241 3008* (option 2).
The lines are open between 9am to 5pm Monday to Friday excluding bank holidays. If the phone lines are closed, please leave a message and we will respond as soon as we can.
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Do you need to contact us about a dispute?
If you are an accredited garage or business with a dispute please call our Dispute Resolution Service on 0345 241 3008* and select option 1. The lines are open between 9am to 5pm Monday to Friday excluding bank holidays and the Christmas and New Year period.
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
Have you read our FAQ’s?
You can find information and responses to our most frequently asked questions by clicking on the links below.
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Want to know more about accreditation?
Thousands of business across the UK are committed to one of our four CTSI-approved Codes of Practice. Find out how Motor Ombudsman-accreditation can boost your business. Find out more
