Temporary Technical Issues: Now Resolved

We have been experiencing an unexpected IT issue affecting our email systems, which began yesterday.

As a result, our system was issuing emails to say that our ‘mailbox is full’.

• If you are replying to an email from us about an existing case with us, using the correct reference ID (eg: “ref:!012345ABCDE:ref”) in the body or email subject, your communication will reach us.
• If you were emailing for the first time, and you received a mail box full message, it is likely that we did not receive your communication.

We kindly ask that you refrain from calling us, unless its about a new case enquiry, to help us manage contact volumes while we work to restore email access.

We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding.