For Businesses

Thousands of businesses across the UK are committed to one of our four Codes of Practice, ensuring they are working to the highest standards and giving consumers peace of mind, that in the event that something does go wrong, we’re on had to help resolve the issue.

How can we help resolve disputes?

Even with the best intentions, sometimes you simply can’t find a resolution for a dispute.

That’s where we step in. Our team of legally-trained adjudicators are trained to help diffuse issues and reach a satisfactory outcome for all – without needing to go to court. Over the years, we’ve achieved a fair result for both parties and we’ve managed consumer expectations along the way.

Avoiding escalation

We always encourage businesses to try to resolve the problem directly with the customer before referring them to us. You have eight weeks to investigate a complaint and should keep written records of the process. If you’re still unable to find agreement, you should refer the consumer to us: 0345 241 3008 or our website:


How to comply

Compliance monitoring

As an accredited business you agree to adhere to The Motor Ombudsman Codes of Practice, which state that you must comply with TMO compliance monitoring procedures.

We regularly monitor accredited businesses through feedback received through customer satisfaction data, through cases we receive through the adjudication service as well as audits on a random sample basis. The main aim of the audit is for The Motor Ombudsman to provide guidance of any failings with The Motor Ombudsman Codes of Practice or legislation.



Benefits of accreditation

You can find out more about the many benefits of accreditation to one of our CTSI-approved Codes of Practice here.