Business testimonials

There are thousands of garages across the UK that are committed to one or more of our four Motor Industry Codes of Practice. Take a look at our testimonials to see what some of our accredited businesses have to say.

Hear from Lee Monahan, Managing Director of Crown Honda, about the importance of being accredited to The Motor Ombudsman and how it benefits their business and customers.



“The choice to apply for accreditation to The Motor Ombudsman was motivated by its unequalled sector-specific experience and expertise. Being a part of the Vehicle Warranty Products Code provides our customers with the added peace of mind that we are following best practice guidelines in the provision of our products and services. In addition, motorists also have the guarantee that they have a neutral organisation to refer to in the rare event that we are unable to successfully conclude a problem internally.”

Duncan McClure Fisher, Managing Director, Warranty Assist

Accreditation to The Motor Ombudsman reinforces our core values of providing the highest level of service and work to our customers, and always going the extra mile. It also gives motorists the important peace of mind that their car will be in professional hands during repairs at any of our branches, and that they will only be charged for any work that has been agreed beforehand.

Jim Nicholls, Retail Operations Manager, Eden Tyres & Servicing

“Expanding our accreditation to encompass every car retail location and Accident Repair Centre within our group, gives our customers the important reassurance that we are committed to delivering the highest standards of work and service, a promise which lies at the heart of our brand. Furthermore, The Motor Ombudsman is an important source of information and guidance for our businesses, allowing them to continue to implement best practice across their organisation, and to ultimately give motorists the best possible experience at Harwoods.”

Archie Harwood, Chief Executive, Harwoods Group

“Since joining the Motor Industry Code of Practice for Service and Repair, we have far fewer complaints and our rate of customer retention has increased. This is because we have followed some of the simple rules in the Code which has allowed us to set out clear customer expectations.
In addition, the Alternative Dispute Resolution service is second to none and ensures the resolution process is fair at all times for both sides. Being part of it is invaluable to anyone in the motor trade.”

Janine Chance, Abacus Auto Services Ltd

“Being signed up to the Motor Industry Code of Practice for Service and Repair has enabled us to demonstrate our commitment to the highest standards. Regular audits and support have helped give customers confidence to use our company.”

Allan Balsdon, Managing Director, Balsdons Vehicles

“Fantastic arbitration advice and assistance – giving the motor trade another weapon in their arsenal to help provide a professional, quality service.”

Kerry Dukes, Partner at Dukes AutoTech

“Motor Ombudsman accreditation gives our customers peace of mind, and gives us support to resolve any issues if we need it”

Simon Graeme, Simon Graeme Auto Service Centre 



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