There are a number of ways you can engage with The Motor Ombudsman this year. From webinars, to seminars, as well as meeting us at external exhibitions.

Take a look at the latest events below.

Annual Automotive Law Event

On Wednesday, 3rd May 2023,  The Motor Ombudsman and Radius Law, the provider of legal services to the motor industry, are coming together to host their Annual Automotive Law Update.

We all know the automotive sector is undergoing rapid change, with developments around the future of the car (electrified, autonomous, shared & connected), as well as the new business and retail models being adopted by industry.

Whether it be enforced by legal changes, policy implementation or the demands of the consumer, change is inevitable. Therefore, preparation is required to optimise our transition towards an era of automotive that we have not seen before.

This annual industry event will unpack these issues, explaining how they are likely to impact your business and the changes that you may wish to consider.

You can see the full agenda and information on how to register here.

Automechanika Birmingham 2023

Registration for Automechanika Birmingham 2023 is now LIVE.
The Motor Ombudsman will once again be attending Automechanika Birmingham in June.
Join us on 6-8 June at NEC, Birmingham for the UK’s leading automotive industry event.
Get your hands on the latest tools and technology from 500 leading suppliers. And choose from 192 hours of FREE skills workshops.
You’ll also be able to meet with the TMO team to talk about accreditation and how this benefits your business as well as discuss any disputes or customer service queries you may have.
Garage & bodyshop professionals also get FREE parking and complimentary coffee and bacon rolls!




Would you like to hear about what motor businesses see as the biggest challenges facing them in 2023, and how this may impact their interactions with consumers?

The Motor Ombudsman’s latest survey of its accredited businesses showed that garages and workshops will have to contend with a multitude of challenges this year. At the forefront of these will be navigating a rise in operational costs at a time when many consumers are feeling the strain on their finances, meaning vehicle maintenance and repairs could take a back seat.

How businesses respond to these challenges will be key to their success in the future. In our first webinar of the year, we will explore the results of the survey in more detail, alongside:

  • Key consumer dispute trends we saw in 2022
  • Challenges facing motor businesses in 2023
  • Case studies of some of the most common complaints and how TMO has handled them
  • Some practical lessons you can take away for your business

Register to view a recording of the webinar here.

WEBINAR: The Motor Ombudsman, a year in review

Do you know what the biggest areas of consumer disputes in relation to new cars, vehicle sales and service and repair are?

webinar trends

Join us at our latest webinar to hear more about the trends we’ve seen this year along with real-life case studies and how TMO responds.

The webinar covers:

  • Trends in new car, vehicles sales and service & repair complaints
  • The cost of living crisis and the impact it has on the number and value of disputes
  • How we deal with complaints from the increasing number of vulnerable customers
  • Real life case studies and practical lessons you can take away for your business

You can view a recording of this webinar here.

The Motor Ombudsman’s ‘Case Clinic

Would you like to hear about the case studies of some of the most common consumer complaints raised by consumers to The Motor Ombudsman?

Case Clinic Webinar

Please join The Motor Ombudsman at this free webinar to hear more about:

  • Case studies of some of the real-life disputes that our team have handled;
  • Most common disputes registered with TMO;
  • Tips for businesses on how to address consumer disputes.

Speakers  include:

  • Bill Fennell, Managing Director, The Motor Ombudsman
  • Charles Woodgate, Dispute Resolution Manager, The Motor Ombudsman
  • Greg Byron, Ombudsman, The Motor Ombudsman

Please register to view a recording of this webinar here


Used cars and consumer complaints

Would you like to hear the latest on the used car market and the biggest areas of consumer complaints in relation to used cars?

UK used car transactions grew 11.5% in 2021 with around 7.5 million units changing hands. The growth continued in Q1 2022 with UK used car market expanding 5.1% and nearly 1.8 million cars changing hands. Market for used BEVs (battery electric vehicles) more than doubled in the same period, increasing by 120.2%

As the sales of used cars has been growing since 2021, The Motor Ombudsman has identified the key areas of consumer dissatisfaction in relation to this market segment.

Please join The Motor Ombudsman at this free webinar to hear more about:

  • The latest on the used car market
  • Consumer behaviour and expectations when buying a used car
  • Most common used car disputes referred to The Motor Ombudsman
  • Case studies of some of the real-life disputes our Dispute Resolution Team have handled
  • Key lessons you can take away for your business

Speakers include:

  • Marc Palmer, Brand Director, AutoTrader
  • Billy Mehnert, Lead Adjudicator, The Motor Ombudsman
  • Sureyya Cansoy Kurnaz, Head of Business Services, The Motor Ombudsman

Register to view this webinar here

UK Garage and Bodyshop Event

We had great success at the inaugural UK Garage and Bodyshop at the NEC Birmingham in June 2022.

Next year’s event will be taking place at Automechanika Birmingham, on 6-8th June.

You can keep up to date with the latest information about next year’s event here.