There are a number of ways you can engage with The Motor Ombudsman this year. From webinars, to seminars, as well as meeting us at external exhibitions.
Take a look at the latest events below.
Mechanical training for non-mechanical people
The Motor Ombudsman is working in partnership with AutoTech Training, industry leading training provider, to offer an in-person training course covering core mechanical topics.
The course is designed to give a better understanding of vehicle systems, maintenance requirements, and common mechanical issues that non-technical staff may need to support customers. It will be held in an interactive classroom setting, with attendees able to inspect several vehicle parts/components on the day. There will be a maximum of 15 delegates on the course to ensure an interactive day.
Date & Venue
Wednesday, 3 July 2024, 9.30- 17.00
At, The Motor Ombudsman Offices, 71 Great Peter Street, London
Fee
£299 + VAT (Special fee for TMO accredited businesses)
Topics to be covered on the day
- An introduction to vehicle layouts
- An introduction to vehicle systems (Engines, Transmission, Steering, Suspension and Brakes, Electrics and EV/Hybrid vehicles
- An overview of maintenance requirements and why serviceable items at given intervals is advised
- A look into common system issues and common causes to include questioning techniques
Places are limited to 15 delegates.
If you would like to book a place for you or colleagues, please email: scansoy@tmo-uk.org or call: 020 7344 9246.
Annual Automotive Business and Law Event
The 2024 Annual Automotive Law Update was a great success, with a packed agenda and a busy turn out. The next event date has been set for 4th June 2025 and if you are interested in securing your place early, please email: business@tmo-uk.org.
The automotive sector is undergoing rapid change, with developments around the future of cars (electrified, autonomous, shared & connected), as well as the new business and retail models being adopted by the industry.
Whether it be enforced by legal changes, policy implementation or the demands of the consumer, change is inevitable. Therefore, preparation is required to optimise our transition towards an era of automotive that we have not seen before.
This annual industry event will unpack these issues, explaining how they are likely to impact the automotive businesses, their legal implications, and the changes that businesses may wish to consider implementing.
The UK Garage and Bodyshop event
The Motor Ombudsman will once again be attending The UK Garage and Bodyshop event in June.
Join us on 6-8 June at NEC, Birmingham for the UK’s leading automotive industry event.
This unique trade event offers a prime opportunity for garages and workshops to access dynamic training, cutting-edge technologies, and essential tools for their trade – plus free parking and breakfast is provided for garages.
Attendees can engage in practical skills training led by over 80 renowned industry experts across four dedicated training hubs, covering topics such diagnostics, digitalisation, EV service and repair, DPF, ADAS, oils and lubricants, battery technology and technical data.
Register for FREE ticket here.
PRE RECORDED WEBINARS
WEBINAR: Key trends and challenges for 2023
Would you like to hear about what motor businesses see as the biggest challenges facing them in 2023, and how this may impact their interactions with consumers?
The Motor Ombudsman’s latest survey of its accredited businesses showed that garages and workshops will have to contend with a multitude of challenges this year. At the forefront of these will be navigating a rise in operational costs at a time when many consumers are feeling the strain on their finances, meaning vehicle maintenance and repairs could take a back seat.
How businesses respond to these challenges will be key to their success in the future. In our first webinar of the year, we will explore the results of the survey in more detail, alongside:
- Key consumer dispute trends we saw in 2022
- Challenges facing motor businesses in 2023
- Case studies of some of the most common complaints and how TMO has handled them
- Some practical lessons you can take away for your business
Register to view a recording of the webinar here.
WEBINAR: The Motor Ombudsman, a year in review
Do you know what the biggest areas of consumer disputes in relation to new cars, vehicle sales and service and repair are?
Join us at our latest webinar to hear more about the trends we’ve seen this year along with real-life case studies and how TMO responds.
The webinar covers:
- Trends in new car, vehicles sales and service & repair complaints
- The cost of living crisis and the impact it has on the number and value of disputes
- How we deal with complaints from the increasing number of vulnerable customers
- Real life case studies and practical lessons you can take away for your business
You can view a recording of this webinar here.
The Motor Ombudsman’s ‘Case Clinic
Would you like to hear about the case studies of some of the most common consumer complaints raised by consumers to The Motor Ombudsman?
Please join The Motor Ombudsman at this free webinar to hear more about:
- Case studies of some of the real-life disputes that our team have handled;
- Most common disputes registered with TMO;
- Tips for businesses on how to address consumer disputes.
Speakers include:
- Bill Fennell, Managing Director, The Motor Ombudsman
- Charles Woodgate, Dispute Resolution Manager, The Motor Ombudsman
- Greg Byron, Ombudsman, The Motor Ombudsman
Please register to view a recording of this webinar here
Used cars and consumer complaints
Would you like to hear the latest on the used car market and the biggest areas of consumer complaints in relation to used cars?
UK used car transactions grew 11.5% in 2021 with around 7.5 million units changing hands. The growth continued in Q1 2022 with UK used car market expanding 5.1% and nearly 1.8 million cars changing hands. Market for used BEVs (battery electric vehicles) more than doubled in the same period, increasing by 120.2%
As the sales of used cars has been growing since 2021, The Motor Ombudsman has identified the key areas of consumer dissatisfaction in relation to this market segment.
Please join The Motor Ombudsman at this free webinar to hear more about:
- The latest on the used car market
- Consumer behaviour and expectations when buying a used car
- Most common used car disputes referred to The Motor Ombudsman
- Case studies of some of the real-life disputes our Dispute Resolution Team have handled
- Key lessons you can take away for your business
Speakers include:
- Marc Palmer, Brand Director, AutoTrader
- Billy Mehnert, Lead Adjudicator, The Motor Ombudsman
- Sureyya Cansoy Kurnaz, Head of Business Services, The Motor Ombudsman
Register to view this webinar here
WEBINAR: The main drivers of consumer complaints about electric vehicles (EVs).
Do you know what the biggest areas of consumer disputes in relation to new cars, vehicle sales and service and repair are?
Join us at our next webinar, to hear about motor dispute trends and real-life case studies related to electric vehicles (EVs).
We’ll be giving an overview of the finding from our latest thought leadership paper, which looks at the main drivers of consumer complaints about EVs.
Subjects explored in the following paper, include:
- The electric vehicle (EV) landscape in 2023;
- The principal reasons for complaints to The Motor Ombudsman about EVs;
- The principal resolutions being sought by EV customers to disputes; and
- Case studies illustrating the types of disputes and outcomes that have been brought to The Motor Ombudsman.
