Our Codes of Practice
Our Codes set the standard for fair and transparent business in the automotive sector, giving consumers confidence and holding businesses accountable to high levels of service.
Membership compliance
It is a requirement for accredited businesses to be compliant with the relevant Codes of Practice to which they are accredited.
By displaying The Motor Ombudsman logo, you are providing the consumer with confidence that you are following all of The Motor Ombudsman’s guidelines.
The Motor Ombudsman operates four codes of practice. Information on what each code covers can be found by downloading the relevant Code booklet
Benefits of joining
Vehicle Manufacturer Warranties
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases
Extended Vehicle Warranties
The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.
Servicing and Repair
The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
Vehicle Sales
The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.
Useful Information
Helping you to keep up to date with the law
To ensure businesses are fully up to date with relevant legislation that may affect their business, such as the Alternative Dispute Resolution regulations and The Consumer Rights Act 2015, we have developed a range of online training courses in association with the Chartered Trading Standards Institute (CTSI). Find out more about the courses we offer.
