Our Codes Of Practice

Membership compliance

It is a requirement for accredited businesses to be compliant with the relevant Codes of Practice to which they are accredited.

By displaying The Motor Ombudsman logo, you are providing the consumer with confidence that you are following all of The Motor Ombudsman’s guidelines.

The Codes of Practice

The Motor Ombudsman operates four codes of practice.  Information on what each code covers can be found by downloading the relevant Code booklet:

Helping you to keep up to date with the law

To ensure businesses are fully up to date with relevant legislation that may affect their business, such as the Alternative Dispute Resolution regulations and The Consumer Rights Act 2015, we have developed a range of online training courses in association with the Chartered Trading Standards Institute (CTSI). Find out more about the courses we offer here.