Our Codes of Practice

Our Codes set the standard for fair and transparent business in the automotive sector, giving consumers confidence and holding businesses accountable to high levels of service.

Helping you to keep up to date with the law

To ensure businesses are fully up to date with relevant legislation that may affect their business, such as the Alternative Dispute Resolution regulations and The Consumer Rights Act 2015, we have developed a range of online training courses in association with the Chartered Trading Standards Institute (CTSI). Find out more about the courses we offer.

Find your nearest business

The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice