Accreditation to TMO

Benefits of accreditation

Approved by the Chartered Trading Standards Institute (CTSI), our codes of practice covering car sales, servicing and repairs, new car warranties and extended warranties offer clear-cut customer service expectations for car owners and a revenue opportunity for accredited businesses.

As a business accredited to The Motor Ombudsman you’ll benefit from…

Access to our Information Line and Adjudication Service

Although you’re committed to offering the best service, things can go wrong at times. Our independent team is on hand to take calls from car owners but also to help you by providing guidance and an impartial perspective on the complaint. Our adjudication service is part of your accreditation and free for consumers, offering fair and reasonable decisions.

Use of The Motor Ombudsman and CTSI-approved Code logo

You’ll be able to download a free CTSI marketing pack and you’ll be able to display The Motor Ombudsman and CTSI-approved code logo on your premises, website, paperwork, and marketing communications – giving consumers confidence that you’re committed to a higher standard of service.

Valuable feedback and ratings from your customers

Through our unique online review system you’ll be able to use customer feedback to promote your business and stand out from the crowd.

Your customers can enter our prize draw to win £500 in Lifestyle vouchers

Encourage your customers to take part in our online survey and they could £500 in Lifestyle vouchers, effectively winning back the cost of their car service or repair.

Your accreditation will be recorded by the DVSA

The DVSA now records whether a vehicle testing station (VTS) is a member of a Chartered Trading Standards Institute-approved code of practice during the MOT test centre inspection, which may help the DVSA to consider your vehicle testing station as low risk, resulting in reduced regulatory checks.

A unique, customisable profile page to promote your business

You’ll get a free online profile page on The Motor Ombudsman website which you can customise yourself, as well as adding your latest offers. There are tens of thousands of profile page views per week on our website; that’s tens of thousands of potential customers looking for a local garage to do business with.

Access to training in Alternative Dispute Resolution (ADR) and The Consumer Rights Act 2015

In conjunction with CTSI, The Motor Ombudsman has developed online interactive training modules to ensure accredited businesses fully understand their obligations under the Alternative Dispute Resolution (ADR) regulations and the Consumer Rights Act legislation.

Apply for accreditation