Can a dispute still be resolved by The Motor Ombudsman if an accredited business ceases trading?
If a Motor Ombudsman-accredited business ceases trading before an adjudication outcome or final decision has been delivered regarding an active dispute, it will no longer be possible to pursue the business for an award.
However, if the business belonged to a garage / dealer group or holding company, it may be possible, in some circumstances, for The Motor Ombudsman to pursue the dispute through a head office or holding company to which the accredited business formerly belonged.
