Can I cancel my car’s extended warranty policy?
You will be provided with a cooling-off period, usually 14 days, in which you can cancel your car warranty policy. After that, it is at the discretion of the car warranty company – check your terms and conditions to see if there is a further right to cancel and, if so, whether you’ll be entitled to any refund on your policy. The warranty company should also make it clear if you can transfer the car warranty in the event that you wish to sell the car.
We would always advise that you read through all of the documentation provided at the point of sale to make sure you’re happy with the car warranty policy.
The Motor Ombudsman can only assist in disputes where there is a clear breach of the terms and conditions of the car warranty policy. So, if you think your warranty is mis-sold for example, we may award you a refund for the policy even if there is no right to cancel your car warranty policy – it will depend on the circumstances of your complaint.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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