Can I choose where my car is repaired under an extended warranty?
The literature from your extended warranty provider should clearly state if there are any requirements for you to have work undertaken through the warranty company’s authorised network or if you can choose where your car is repaired under your warranty. We would strongly recommend that you read all of this information and seek clarification from the warranty provider if you are unsure on any particular point.
We also advise that, where possible, you choose a garage that is accredited to our Code of Practice for Service and Repair as then you know they have committed to the highest standards of service.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
Have an article suggestion?
If you would like to see a question answered on our Knowledge Base, please email us at: firstname.lastname@example.org.