Can I choose where my car is repaired under an extended warranty?
The literature from your extended warranty provider should clearly state if there are any requirements for you to have work undertaken through the warranty company’s authorised network or if you can choose where your car is repaired under your warranty. We would strongly recommend that you read all of this information and seek clarification from the warranty provider if you are unsure on any particular point.
We also advise that, where possible, you choose a garage that is accredited to our Code of Practice for Service and Repair as then you know they have committed to the highest standards of service.
Not found the answer you require?
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.
If you wish to escalate your complaint to a formal complaint please visit our case creation page.
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