Can I get a deposit refund for a car bought at a distance (i.e. online or over the phone)?
For sales at a distance (i.e. when a car is sold over the phone or internet without the customer ever visiting a business’ premises), then the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have the right to a 14-day cooling off period and to have your deposit back during this time if you decide to cancel for any reason – you are not obliged to give a reason when asking for a refund in this scenario.
For more information about distance sales, click here.
