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How do private sector and public sector Ombudsmen differ?

How do private sector and public sector Ombudsmen differ?

 

Private and public sector Ombudsmen can be defined as follows:

 

  1. Public sector Ombudsmen are tasked with resolving consumer complaints outside of the court system about a government department, local council or organisation that provides local services. Examples include the Parliamentary and Health Service Ombudsman (PHSO), and the Housing Ombudsman.
  1. Private sector Ombudsmen are tasked with resolving consumer complaints outside of the court system that relate to a commercial business that is accredited to an Ombudsan scheme. Examples include The Motor Ombudsman or the Financial Ombudsman Service (FOS).
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