How long will it take to get a resolution to my case?
How long it takes will depend on the nature and complexity of your complaint.
It could take longer if things are more complicated, or if you or the accredited business wants an ombudsman to make a final decision. If there is something which means the situation is more urgent, then please let us know and we will take those circumstances into consideration.
You retain the right to withdraw from our proceedings at any stage. However, if you do accept a final decision, it will become legally binding on both parties and you may lose your right to take the complaint elsewhere.