How long will The Motor Ombudsman’s dispute resolution process take?
How long our process takes will depend on the nature and complexity of your complaint. When you first send us information about your unresolved dispute with a business, you should hear back from us within five working days to let you know whether we have accepted your case (e.g. this will depend on whether the business is accredited to us, and whether your dispute falls within our remit as an Ombudsman).
If we have accepted your case, we will need to make sure that we have all the information we need to make a decision. On the receipt of a complete case file, which includes all the evidence from the consumer and the business, we will usually issue an adjudication within 90 calendar days.
For more information about our dispute resolution process and current timescales, please click here.
