How do I raise a problem with a Manufacturer Warranty?
Warranties are a legally binding contract between you as the consumer, and the manufacturer as the warranty administrator. The warranty will usually have terms and conditions, which set out each parties’ obligations. It will also set out the process on submitting a warranty claim, which normally involves booking your car into a main dealer for a diagnostic (check). Following on from this, the main dealer will submit a warranty claim to the manufacturer. If the manufacturer accepts the fault to be a defect, they will authorise a free of charge repair. If they do not agree it is a defect, they will refuse your claim and explain the reasons why. Remember, the only remedy available under the warranty is a repair.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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