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  4. If I order and purchase a car online and have it delivered to my home, can I return the vehicle if I don’t like it, even if there’s nothing wrong with it?

If I order and purchase a car online and have it delivered to my home, can I return the vehicle if I don’t like it, even if there’s nothing wrong with it?

Yes, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the date of delivery to give the car back to the seller, and you have the right to a full refund during this time, even if you change your mind and don’t wish to keep the vehicle. You don’t need to provide a reason to the seller for the return of the vehicle within this two-week period. Make sure that if you’re looking to cancel the contract, you put this in writing – we’d advise not doing it over the phone.

 

Remember that if you don’t want to give back the car, you’ll probably need to return your V5C registration certificate (logbook) to the dealership and any accessories or extras that came with the car, like a spare key. It’s also worth checking your terms and conditions to see who’s responsible for bringing the car back and who will have to pay for it. This is particularly important if the dealership you bought the car from is a long way from you, as the cost of returning the car could prove expensive.

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