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  4. Is mediation carried out face-to-face, on the phone or via a video call?

Is mediation carried out face-to-face, on the phone or via a video call?

Mediation is carried out on the phone or via an online video call. This also avoids any of the parties incurring travel or accommodation expenses to attend the mediator-hosted sessions, and means that location is never a barrier to participation.

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