How do I deal with leasing or rental vehicle issues?
If you have a dispute about a rental vehicle or a vehicle that you are leasing, you will need to contact the British Vehicle, Renting and Leasing Association for further assistance as they operate specific Codes of Practices for those sectors.
Not found the answer you require?
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.
If you wish to escalate your complaint to a formal complaint please visit our case creation page.
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