How do I deal with leasing or rental vehicle issues?
If you have a dispute about a rental vehicle or a vehicle that you are leasing, you will need to contact the British Vehicle, Renting and Leasing Association for further assistance as they operate specific Codes of Practices for those sectors.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
Have an article suggestion?
If you would like to see a question answered on our Knowledge Base, please email us at: email@example.com.