Can I complain about a mis-sold car warranty policy?
If you feel that you have been mis-sold car a warranty policy, check to see if you’re still within your cooling-off period – as then you will be able to cancel it.
However, if the cooling-off period has expired, you should notify the seller of your warranty as soon as possible – that could be the warranty company directly or another business, like a dealership. Give them all the reasons for why you think the policy has been mis-sold and then they will investigate your concerns and issue you with a response.
Make sure that, in the first instance, you contact the seller of your policy who may or may not be the warranty company. In some cases, even if a dealership sold the policy, the warranty company may be held liable for the mis-sold car warranty policy but it’s best to get in touch with the seller first.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
Have an article suggestion?
If you would like to see a question answered on our Knowledge Base, please email us at: email@example.com.