My Diesel Particulate Filter (DPF) keeps blocking, what can I do?
To reduce emissions, diesel cars are fitted with a Diesel Particulate Filter (DPF) – something that filters and catches soot particles. Most DPFs will automatically clear as they’re used but on rare occasions, in specific circumstances, they may get blocked and require manual cleaning.
In normal use, a DPF cleans or regenerates itself by reaching a sufficient temperature to burn off the excess soot. Each vehicle will have a different regeneration cycle and you should be able to find information on this in your vehicle’s manual. Usually, it requires driving the vehicle on a motorway for a short period of time in order to produce enough heat for the regeneration to be successful.
If the vehicle is being used solely for short journeys or as a result of certain driving conditions, for example you only drive at low speeds, this regeneration cycle may not have the opportunity to complete and as a result the Diesel Particulate Filter will become blocked.
If your DPF has not regenerated due to your driving style not allowing it to regenerate, then this would not be considered a fault under the manufacturer’s warranty. However, it might be that if a diesel car is not suitable for you due to your use of the vehicle, you can raise a complaint against the seller.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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