My garage invoice is unclear or does not provide a clear breakdown of costs
Accredited businesses should provide an honest and transparent service, including invoices which match the price agreed and are inclusive of VAT. As such, if you think it’s unclear, let the accredited business know as they might be able to explain the issue or provide you with further documentation which is clearer.
If you’re still unhappy with your garage invoice, get in touch with The Motor Ombudsman and they’ll see what they can do to help.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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