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Should a garage give me a warranty after their work?

All garages are required to carry out work with reasonable care and skill under the Consumer Rights Act 2015 so, if something goes wrong with their workmanship, you can make a claim under your legal rights. However, many garages will also offer a warranty on their workmanship which is in addition to your statutory rights, and won’t affect them.

Similarly, with parts provided during the course of a repair, you will be covered under your consumer rights but parts may also come with their own warranty. You should be made aware of the duration of this warranty and any exclusions or limitations. Again, this does not affect your statutory rights.

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The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

If you wish to escalate your complaint to a formal complaint please visit our case creation page.

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