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I believe the garage has damaged my car or property, what can I do?

Even if a garage has damaged your car or property it can be difficult to resolve as these disputes can often be one party’s word against another – with very little evidence for us to consider.

We would always suggest that, when taking your car for work at a garage, that you inspect the car with a representative of the garage where possible to agree its condition upon arrival. Many garages will have an inspection sheet which they will ask you to sign so make sure that the condition reflected on their inspection is accurate. You should again check the cars condition upon collection before taking the car away as, once it has been removed from the garage’s premises, it may be harder to prove when the damage occurred.

You may want to ensure the vehicle is in a clean condition as if the vehicle is dirty, the garage won’t be able to produce an accurate record of the car’s condition on arrival to them and you may also not spot any additional damage when picking up the car.

You should always allow the garage a chance to resolve the matter first before contacting The Motor Ombudsman.

Not found the answer you require?

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

If you wish to escalate your complaint to a formal complaint please visit our case creation page.

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If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.


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