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The garage staff were rude to me, what can I do?

Staff should be professional and courteous to customers. If the garage staff were rude or you are concerned about the behaviour of the staff, you may wish to report it to someone senior in the business in the first instance so that this can be addressed with the individuals concerned. If it cannot be resolved then you can report this to The Motor Ombudsman and we will see if we can investigate this further.

The Motor Ombudsman monitors all of its accredited businesses so if we can see a pattern of behaviour, we would be able to take steps to ensure the accredited business improves and, if necessary, take compliance action such as training, suspension or even expulsion if the issues persist.



How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute


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