What are some of the benefits of engaging in mediation?
Some of the principal advantages of taking part in mediation are as follows:
- The process can be a lot quicker to find a resolution to a dispute compared to the time allowed for formal adjudication;
- Mediation provides a safe environment for both parties to discuss any issues and their impacts in a productive way;
- It helps to promote an amicable and long-term relationship between the consumer and the business;
- It can help repair a damaged relationship between the parties;
- There is greater flexibility around discussing a resolution and / or settlement that can be agreed;
- It is a confidential meeting for all parties;
- It is less formal, and documentation and evidence are not required; and
- It empowers the parties to find their own route towards a resolution.
