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What are some of the benefits of engaging in mediation?

Some of the principal advantages of taking part in mediation are as follows:

 

  • The process can be a lot quicker to find a resolution to a dispute compared to the time allowed for formal adjudication;
  • Mediation provides a safe environment for both parties to discuss any issues and their impacts in a productive way;
  • It helps to promote an amicable and long-term relationship between the consumer and the business;
  • It can help repair a damaged relationship between the parties;
  • There is greater flexibility around discussing a resolution and / or settlement that can be agreed;
  • It is a confidential meeting for all parties;
  • It is less formal, and documentation and evidence are not required; and
  • It empowers the parties to find their own route towards a resolution.

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