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What are some of the benefits of engaging in mediation?

 Some of the principal advantages of taking part in mediation are as follows:

  • The process can be a lot quicker to find a resolution to a dispute compared to the time allowed for formal adjudication;
  • Mediation provides a safe environment for both parties to discuss any issues and their impacts in a productive way;
  • It helps to promote an amicable and long-term relationship between the consumer and the business;
  • It may feel less stressful and confrontational for all parties involved;
  • There is greater flexibility in terms of the type of resolution and / or settlement that can be proposed; and
  • It is an effective and confidential process for all parties.

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