What can I do if I have a dispute with a BMW dealership?
 

If you have a complaint against a BMW dealership, because of actions taken by the business, then you should contact them directly. This is because BMW UK and their franchise car dealerships are separate companies. This means that BMW the manufacturer is not liable for the actions of its car showrooms.

If you are unhappy with the final response of the business in relation to the dispute, or more than eight weeks has passed since raising the complaint with them, you may escalate the complaint to The Motor Ombudsman for further investigation.