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What can I do if I have a problem with my car purchase?

You should always liaise with the seller of your vehicle in the first instance and see if they’re able to resolve things. You can contact the manufacturer as well but please bear in mind that, whilst they will try and assist you as best they can, it is the seller who ultimately has liability in this situation.

If the vehicle was purchased on finance, or your problem is with the finance itself rather than the vehicle, then you can also make your complaint to the finance company. If you’re unable to resolve the complaint, or need some guidance, contact the Financial Ombudsman. The Motor Ombudsman cannot consider a complaint about the finance company or a complaint which relates solely to the sale of the finance and/or any details about the finance agreement.



How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute


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