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What can I do if I have a problem with my extended car warranty?

You should always liaise with the business responsible for your issue first – this could be the seller of the warranty or the warranty company.
If your complaint remains unresolved, then you can contact the warranty provider to follow its complaint process.

If you are then unhappy with their response, or you’ve given them a reasonable opportunity to resolve the matter, you can make an enquiry to The Motor Ombudsman who will assess the matter further.

Not found the answer you require?

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

If you wish to escalate your complaint to a formal complaint please visit our case creation page.

Have an article suggestion?

If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.


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