What do I do if I have a complaint about The Motor Ombudsman?
Customer feedback is very important to us and, if you let us know your concerns, we can try and put things right as well as use this to learn and improve for the future.
We always want to provide the highest level of customer service to our consumers and accredited businesses – no matter what the outcome of the case.
As such, if you believe that the service provided has fallen short of your expectations, please let us know. For example:
- There have been delays with your complaint;
- You haven’t been kept updated with progress; and
- Member(s) of staff have communicated with you inappropriately.
If you’re not satisfied with how we’ve dealt with your case, the first step is to let us know what’s happened. It’s helpful for us to have your concerns in writing, but we’re also happy to discuss things over the phone. You can do so at any point whilst we’re handling the complaint, or within three months of the complaint being closed.
Please click here to read further information about how to submit a Service Complaint to us.
