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What do I do if I have bought a faulty vehicle?

You may wish to make a claim under your manufacturer’s warranty or by persuing the claim in accordance with your legal rights.

Claiming under the vehicle manufacturer’s warranty

If the fault with the vehicle is due to poor workmanship or parts used during the build process, you may be able to make a claim under your manufacturer’s warranty. To do this, you will need to follow the process as set out in the terms and conditions of your policy.

Making a claim using your consumer rights

If you wish to make a complaint about the fault under your consumer rights, then you have up to six years from when you bought the car to contact the seller to raise the issue.

If the fault was present at the point of sale, you may be able to make a claim against your seller. Please note that this protection does not include faults which a reasonable person would have identified at the point of sale.

In order to resolve the issue, you should firstly raise your concern with your seller directly, ideally by submitting a formal complaint to the business in line with their complaints procedures.

If you are unhappy with the final response of the business, or more than eight weeks has passed since raising the complaint with them, you may escalate the complaint to The Motor Ombudsman for further investigation.

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