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What is an Ombudsman?


An Ombudsman is defined by the Ombudsman Association (OA) as an independent service that investigates and resolves complaints. Ombudsman schemes are free to consumers, and are impartial in their investigations – so they don’t take sides.


As well as providing redress for an individual, an Ombudsman also identifies any systemic issues relevant to the sector that they operate in, and provides feedback to businesses and industry to help improve services and the handling of complaints.

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