What is mediation?

The process of mediation is where an impartial person or organisation, such as The Motor Ombudsman, brings together two parties (e.g. a consumer and business) to facilitate open dialogue, communication and negotiation in order to reach a jointly agreed resolution to a complaint.

Our in-house mediation service is entirely confidential from beginning to end. Our aim is to help you and the business you have a dispute with, construct and mutually agree a satisfactory solution.