What legislation oversees Alternative Dispute Resolution (ADR)?
The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015, better known as the Alternative Dispute Resolution Regulations 2015, govern the ADR process in the UK. The legislation came into force on 9th July 2015 following the implementation of a 2013 European Directive on ADR.
From 1st October 2015, businesses have been required to supply consumers with the details of a certified ADR provider, and inform them as to whether they intend to use them to help resolve a dispute.
Businesses should actively sign up to be part of an ADR body, such as The Motor Ombudsman, as this demonstrates to consumers that they are acting both transparently and fairly.