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What should I do if I’m unhappy with the garage’s work on my car?

Under the Consumer Rights Act 2015, the garage has an obligation to use reasonable care and skill when completing any repairs, servicing or investigations on your car. Therefore, if the garage has failed to use reasonable skill and care in the work provided, then the business has an obligation to do the work again or provide you with a refund.

In order to resolve a dispute regarding the standard of work, you should firstly raise your concern with the garage directly, ideally by submitting a formal complaint to the business in line with their in-house complaints procedure.

If you’re unhappy with the final response of the business, or more than eight weeks has passed since raising the complaint with the business, then you may escalate the dispute to The Motor Ombudsman for further investigation.

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