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What to do about unclear or misleading extended car warranty terms or wording

Under the Code of Practice for Vehicle Warranty Products, accredited extended warranty providers must ensure the information they provide is clear and written in plain language. That means terms should not be ambiguous and you should be made aware of your obligations under the warranty – for example, whether you have to get the car serviced for the warranty to remain valid.

If a claim has been declined, and you think this is because the policy terms are unclear, then you should first make the complaint to the warranty company giving your reasons for why you think it is misleading or unclear. If the complaint is not resolved, contact The Motor Ombudsman and they will further assess your dispute.

Not found the answer you require?

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

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