Why didn’t I receive a safety recall notification for my vehicle?
Under the safety recall scheme run by the Driver and Vehicle and Standards Agency (DVSA), the manufacturer is required to send a letter to all affected customers informing them of the issue. The manufacturer will usually use the records from the Driver and Vehicle Licensing Agency (DVLA) to send a letter to the registered keeper of the car. Therefore, you may not receive a letter if the records held by the DVLA have not been updated.
However, you can use our Vehicle Recalls page on our website to check if there are any outstanding vehicle recalls based on your car’s Vehicle Identification Number (VIN).
Alternatively, you can the DVSA website to check if there are any outstanding vehicle recalls on your car.