Will my refund be subject to any deductions, even if I have driven the car (e.g. 500 miles) before notifying the seller within the first two weeks of ownership that I wanted to return it?
According to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you’re allowed to use a product in a way consistent with you needing to test it out to see if it’s right for you. For example, if you’ve bought a car, you might need to drive a few miles to check that everything’s working and you’re comfortable. However, if you’d driven the car for 500 miles in the space of a week, then it might be fair for the seller to make a deduction for some of that use.
It’s also worth checking the terms and conditions of the contract. Some sellers will specify what deductions they’ll apply in the event of a return – for example, this could be a flat fee or a pence-per-mile deduction.