How do private sector and public sector Ombudsmen differ?
Private and public sector Ombudsmen can be defined as follows:
- Public sector Ombudsmen are tasked with resolving consumer complaints outside of the court system about a government department, local council or organisation that provides local services. Examples include the Parliamentary and Health Service Ombudsman (PHSO), and the Housing Ombudsman.
- Private sector Ombudsmen are tasked with resolving consumer complaints outside of the court system that relate to a commercial business that is accredited to an Ombudsan scheme. Examples include The Motor Ombudsman or the Financial Ombudsman Service (FOS).
