I have a complaint about my home charger not working properly for my electric vehicle. Can The Motor Ombudsman help me with this?

The Motor Ombudsman is only able to look at disputes if you have purchased the charger as part of the package when buying the electric vehicle.

In all other cases, a dispute regarding a home charger not working properly would need to be directed to the supplier or installer of the equipment. If you are unsure who this is, it’s worth looking back at your contract when you purchased the installation of the home charger.