I have a dispute regarding a distance sale. Is this something that The Motor Ombudsman can look at?

Yes, distance sales are covered under provision 2.12 in The Motor Ombudsman’s Vehicle Sales Code, which states the following:

“Where a vehicle sale is concluded at a distance, the accredited business will make clear your right to cancel within 14 days.”

If a dispute around a distance sale has not been resolved with a retailer that is accredited to The Motor Ombudsman, and the business has been given up to eight weeks to provide a formal response, you can then get in touch with us and we’ll see what we can do to help.