What are some of the benefits of engaging in mediation?

Some of the principal advantages of taking part in mediation are as follows:

• The process can be a lot quicker to find a resolution to a dispute compared to the time allowed for formal adjudication;

• Mediation provides a safe environment for both parties to discuss any issues and their impacts in a productive way;

• It helps to promote an amicable and long-term relationship between the consumer and the business;

• It can help repair a damaged relationship between the parties;

• There is greater flexibility around discussing a resolution and / or settlement that can be agreed;

• It is a confidential meeting for all parties;

• It is less formal, and documentation and evidence are not required; and

• It empowers the parties to find their own route towards a resolution.