What are the key benefits of using ADR to resolve my complaint?
ADR is a fair and impartial process, and helps to avoid confrontation and safeguard the relationship and trust, between yourself as the consumer, and the business that you have a complaint against
In the case of The Motor Ombudsman, the entire ADR process is in-house and free of charge for you from start to finish, meaning that you can save money and stress compared to when pursuing a business through the legal system (i.e. going to court)
ADR procedures can often be more flexible in terms of their outcome. It may therefore be possible to achieve outcomes that a court could not award, or to get a result that the parties think is fairer than that dictated by law
The resolution of the dispute may be concluded confidentially behind closed doors, as opposed to the case being brought to a more public environment like a courtroom or being resolved across social media
