If you think your vehicle has been damaged during repairs associated with a recall (i.e. by a franchise dealership), it is advisable to speak to the business directly in the first instance to see if there is a suitable resolution that can be found.

If you have given the business up to eight weeks to respond, or deadlock is reached, you can submit your dispute to The Motor Ombudsman if the business is accredited to the Service and Repair Code.

Accredited vehicle repairers across the UK can be found on The Motor Ombudsman’s Business Finder here.